jezzbus
Privacy Policy

1.1 Information You Provide Directly

When you register for an account at jezzbus, update your profile, contact customer support, or participate in any promotion, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender (where provided), and copies of government-issued identification documents such as the National Identity Card (NID), passport, or driving licence submitted during KYC verification.
• Contact data: Email address, Bangladeshi mobile telephone number, and residential address including division (e.g., Dhaka, Chittagong, Sylhet).
• Financial data: Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, or other institutions), and Visa/Mastercard payment card details. Note: jezzbus does not store full card numbers — card data is tokenised and handled by our PCI-DSS compliant payment processors.
• Account credentials: Username and encrypted password hash. jezzbus never stores your password in plain text.
• Communications data: The content of any messages, live chat transcripts, email correspondence, or support tickets exchanged between you and the jezzbus support team.
• Promotional data: Bonus opt-in records, promotional preference settings, and any self-declared information provided when entering contests or seasonal promotions (e.g., Eid, Pohela Boishakh, IPL/BPL season offers).

1.2 Information Collected Automatically

When you access and use jezzbus, our systems automatically record technical data about your device and browsing behaviour. This includes:

• Device and connection data: IP address, device type (desktop, mobile, tablet), operating system version, browser type and version, screen resolution, and device identifiers.
• Usage and behavioural data: Pages visited, time spent on each page, click-path sequences, search queries entered within the platform, games launched, bet amounts and outcomes, session start and end times (recorded in Bangladesh Standard Time, UTC+6), and deposit/withdrawal events.
• Location data: Approximate geographic location derived from your IP address. jezzbus does not use GPS-level precision location data.
• Cookie and tracking data: Session identifiers, analytics cookies, and preference cookies as described in the Cookies section of this policy.

1.3 Information from Third Parties

jezzbus may receive personal data about you from the following categories of third-party sources:

• Identity verification providers: Third-party KYC and age-verification services that help us confirm the authenticity of identification documents and screen against watchlists.
• Payment processors: Confirmation of transaction status, fraud-screening results, and chargeback notifications from bKash, Nagad, Rocket, Upay, and card-processing partners.
• Anti-fraud and AML screening services: Risk signals and politically exposed person (PEP) or sanctions list screening results used to comply with anti-money laundering obligations.
• Affiliate and referral partners: Where you arrived at jezzbus via an authorised affiliate link, the affiliate may share a referral token or anonymised click identifier with us. Affiliates do not share your personal identity data with jezzbus.

The following table sets out the primary purposes for which jezzbus processes personal data, together with the legal basis relied upon for each purpose:

Responsible Gaming Monitoring

jezzbus uses behavioural and financial data to monitor for indicators of problem gambling, including escalating deposit frequencies, late-night session patterns, and rapid loss sequences. This processing is conducted in the interest of player welfare and is part of our commitment to responsible gaming. Where such indicators are detected, our responsible gaming team may reach out to the player proactively. This data is never used for marketing purposes and is kept strictly within our internal responsible gaming function.

Marketing Communications

jezzbus will only send you promotional emails or SMS notifications if you have explicitly opted in to receive them during registration or via your account preferences panel. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.

The following categories of third parties may receive limited personal data from jezzbus, strictly on a need-to-know basis and subject to contractual data-protection obligations:

Game Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others — integrate their game engines with the jezzbus platform. These providers may receive a session token and anonymised player identifier to facilitate game loading and record game outcomes. They do not receive your full name, contact details, or financial data unless you interact directly with a feature within their game that requires it (which jezzbus does not currently offer).

International Data Transfers

Some of jezzbus's technology and service providers are based outside Bangladesh. Where personal data is transferred internationally, jezzbus takes appropriate steps to ensure an equivalent level of data protection applies, including through the use of standard contractual clauses or by working exclusively with providers that maintain recognised data security certifications.

A cookie is a small text file placed on your device when you visit a website. jezzbus uses cookies for four distinct purposes: strict necessity, functional preferences, analytics, and security. We do not use third-party advertising cookies or retargeting pixels.

Managing Your Cookie Preferences

You can manage non-essential cookie preferences directly within your jezzbus account settings panel. In addition, most modern browsers provide built-in controls to view, block, or delete cookies. Please note that disabling strictly necessary or security cookies will impair your ability to log in to and use the jezzbus platform. Blocking analytics cookies will not affect your gameplay experience.

jezzbus does not use pixel tracking, web beacons, or fingerprinting technologies beyond the security hash described in the table above. We do not participate in cross-site advertising networks or serve behavioural advertising to our players on third-party websites.

The security of your personal data is a core operational priority at jezzbus. The following technical and procedural safeguards are in place at all times:

Data Storage Location

jezzbus's primary data infrastructure is hosted on cloud servers located in secure, certified data centres. While these facilities may be located outside Bangladesh, all data transfer and storage arrangements are governed by contractual data protection obligations that meet or exceed the standards described in this policy.

Player-Side Security Responsibilities

While jezzbus takes all reasonable technical steps to protect your data on the platform side, you also play an important role in keeping your account secure. jezzbus strongly recommends the following practices:

• Use a unique, complex password for your jezzbus account that is not reused on any other website or mobile app.
• Enable SMS two-factor authentication (2FA) from your account security settings.
• Never share your account credentials or one-time passwords with any third party, including individuals claiming to be jezzbus staff. Our team will never ask for your password.
• Log out of your account after every session, especially when using a shared or public device.
• Contact our support team immediately at support@jezzbus if you notice any suspicious activity on your account.

The following rights are available to all jezzbus account holders. To exercise any of these rights, please contact our support team by email. We aim to acknowledge all privacy rights requests within 48 hours and to provide a substantive response within 30 days.

How to Submit a Privacy Rights Request

To exercise any of the rights listed above, please send a written request to our support team at support@jezzbus. Your request should include: (a) your full registered name; (b) the email address associated with your jezzbus account; (c) a description of the right you wish to exercise; and (d) any supporting context that will help us process your request efficiently. For requests involving access or erasure of identity documents, we will ask you to confirm your identity before proceeding.

The following retention periods apply to the main categories of personal data held by jezzbus:

Upon expiry of the relevant retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual. Where anonymised aggregate data is retained beyond these periods (for example, for statistical analysis of platform usage), it no longer constitutes personal data and is not subject to these retention limits.

Policy Updates

jezzbus reviews this Privacy Policy on a regular basis and may update it to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

Where a proposed change to this Privacy Policy constitutes a material change to how your personal data is processed — for example, a new data-sharing arrangement or a new processing purpose — jezzbus will provide advance notice to all registered players via the email address on file. The notice period for material changes is a minimum of 14 days before the revised policy takes effect. Where required by applicable law, we will seek fresh consent for new processing activities.

Continued use of jezzbus following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you have the right to close your account and request deletion of your personal data as described in the Your Privacy Rights section above.

Contact & Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data jezzbus holds about you, please contact our dedicated support team:

Minor Players

jezzbus is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on jezzbus, please contact us immediately at support@jezzbus. Upon verification, we will promptly close the account, delete all associated personal data, and reverse any financial transactions where possible. Age verification checks are a mandatory part of our KYC process precisely to prevent underage access.

18+ jezzbus is for adults aged 18 and above only. Players must confirm their age during registration and may be asked to provide documentary proof at any time.